How To Submit A Request To Free Fire?

Dear Survivors, We have updated our  Free Fire Customer Service website with new functions to help track your requests easier.

To be able to Submit a request to Free Fire, you will need to log in to your Free Fire game account first. When you press on Submit Request button login page will be shown:

NOTE: Only players linked accounts will be able to submit requests. If you use a guest account, we recommend you link it to one of the available options (link to FB, VK, Google, Huawei, Apple, or Twitter).

For players who lost their guest account and would like to restore it, we remind you that the game data of the guest account is stored on the device itself and is not stored on our servers.

If you lose your device or game data is deleted, there is no way for us to recover it.

Once you log in, the submit request page will be opened.

How to Submit a Request to Free Fire

Free Fire is one of the most popular battle royale games on mobile, with millions of players worldwide. However, sometimes players may encounter issues while playing the game, such as bugs or technical problems. 

In such cases, submitting a request to Free Fire's customer support can be helpful. In this article, we will guide you on how to submit a request to Free Fire.

Create a Free Fire Account

Before you can submit a request to Free Fire, you must have a Free Fire account. If you already have an account, skip to the next section. If not, download the Free Fire game from the App Store or Google Play Store and create a new account.

Access the Customer Support Page

To access the customer support page, go to the Free Fire game's main menu and click on the "Customer Service" button. This will take you to the customer support page, where you can submit a request.

Choose the Type of Request

On the customer support page, you will see several types of requests you can submit, including account-related issues, game-related issues, and payment-related issues. Choose the type of request that best describes your issue.

Fill in the Request Form

After choosing the type of request, you will be directed to a request form. Fill in the form with the required information, such as your in-game name, server, and a description of the issue. Be as detailed as possible to help Free Fire's customer support team understand the problem.

Attach Supporting Documents

If you have any supporting documents, such as screenshots or videos, attach them to the request form. This will help the customer support team investigate the issue more effectively.

Submit the Request

After filling in the request form and attaching supporting documents, click the "Submit" button. You will receive a confirmation email that your request has been received.

Follow up on the Request

After submitting the request, wait for a response from Free Fire's customer support team. You can check the status of your request on the customer support page. If you don't receive a response within a few days, you can follow up on the request by sending another request or contacting Free Fire's customer support team through social media.

Tips for a Successful Request

Here are some tips to increase your chances of a successful request:

• Be polite and respectful in your request.
• Be as detailed as possible in describing the issue.
• Attach supporting documents if available.
• Follow up on the request if you don't receive a response.

Here Is The Example To Send a Request to Yo Garena From the Original Web

1. Choose your game server from the list (e.g., Pak server):

2. Fill in your Free Fire account UID and your in-game Nickname:

3. Choose the type of request from the dropdown list:

NOTE: Our scope of support is limited to the issues listed above. Requests for issues not listed above and/or submitted wrongly will not be entertained.

Here's a brief guide on what to select as the type of problem:

4. Payment Issue - if you purchased an item and didn't receive it, the price of the items is showing in the wrong currency/USD, and/or you didn't receive the Special Airdrop

5. Game Concerns - if you wish to report an Abuse Report, Event Issue, or Technical Issue
Abuse Report (Verbal Abuse) - If you wish to report another player for Verbal Abuse

Event Issue (missing or unable to claim reward) - If you didn't receive the reward despite completing the requirement

Event Issue (unable to access Event Page) - If you encounter a problem with any in-game event

Technical Issue -  If you are facing a technical problem

6. Negative Diamonds - if you encounter negative diamond restriction

Before submitting a request for this type of issue, you may check this article first: Negative Diamonds and Refunded Transactions

4. Hacker Report - if you wish to report a hacker, simply select "Hacker Report" and provide all the details requested in the form; take note that proof of hack is required

NOTE: To avoid delays in your requests, please ensure that you select the correct "Type of Problem" when submitting a request. 

Our Ticket form will automatically ask for the required information for our Customer Service Team to assist you. Only requests with ALL the required information will be processed. 

 How to check my requests and replies from CS?

Go to Submit Request page and simply tap/click on My Requests:

You may tap/click on the request and check the reply from CS:

Common FAQs about Submitting a Request to Free Fire

How long does it take to receive a response from Free Fire's customer support team?

It may take a few days to receive a response, depending on the volume of requests.

Can I submit a request in a language other than English?

Yes, Free Fire's customer support team supports multiple languages.

Can I submit a request on behalf of someone else?

No, requests must be submitted by the account owner.

What should I do if I don't receive a response to my request?

Follow up on the request or contact Free Fire's customer support team through social media.

Will my issue be resolved after submitting a request?

It depends on the nature of the issue. Free Fire's customer support team will investigate the issue and provide a

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